What is your Product Warranty?
All Guitarmory products are subject to free repair/replacement in the event of manufacturer defect for the original owner only.
Note: Any structural modification to the pickup once you have received it will result in this policy being void.
Do you accept returns or allow order cancellations?
For orders with wood bobbins and/or covers, the associated up-charge is non-refundable should you decide to cancel or return your order.
As all of our sets are made to order, your refund will be processed once your order has been completed and sold as an in-stock item. You
will be refunded your paid amount, minus a 20% restocking fee. This restocking fee will be reserved for you for a future order for up to 1 year. To reclaim this reserved amount when placing a new order, please contact us first with the order number of your previous purchase that was canceled/returned and will we set up an equivalent discount for your new order.
What is your Wiring Color Code?
Red is north start, Black is north finish, Green is south start, and
White is south finish. Or put simply, Red is the hot wire that goes to the switch, black and white get soldered together and taped, green and
bare are ground.
What screws do I need to install your pickups?
Direct-mount pickups have about a 0.12" screw hole. Ring-mount pickups have about a
0.10" screw hole and we recommend using 3-48 screws for them.
How long will it take for my order to arrive?
For non-specialty sets we quote 1-2 weeks, specialty sets are averaging 3-4 weeks due to added labor steps and quality assurances we take to make sure everything is 100% good to go!
Do you offer OEM services?
We certainly do, please email email@example.com to inquire further.